Musings of an Idiot

Customer non-service

My DVD of 'Batman Begins' from Amazon was delivered today and I have already watched it - it is a well made film and should be too for having spent US$ 135 million just on making the movie and a good more spent on marketing and promotion - glad that they did not make a crass movie like 'Batman & Robin' {which was made for US$ 110 million in 1997} . I also got a US copy of 'Memories' and must say that I am rather disappointed by the DVD, very disappointed. The NZ DVD stands heads and shoulders above the US DVD but it doesn't go into retail sales till early 2006.

Another interesting thing which happened during the course of yesterday and today was me trying to complain to Village cinemas about bad audio during the 'Serenity' screening. I was talking to Darryn on Tuesday and was talking about the movie when he said that if the audio was bad and spoilt the experience then I should probably complain to the theatre about it. I wondered why I hadn't done it straight away and so gave the cinemas a ring and the response I got was 'You are the only person who has complained'. I tried telling them that I wasn't happy so I am complaining and that my thought process is not related to the overall audience who watched it. They said that they would find out what went wrong and phone me back and that was yesterday. I gave them a ring today morning asking if they found out anything but instead of being apologetic or anything the lady on the phone went on the offensive
The person - oh, you are the only person who has complained to us.
Me - I know a few people who were at the same screening, who said the same thing but who obviously haven't complained. If you want more complaints then I can ask them to put in a complaint if they weren't happy with the audio.
The person - that's prompting your friends to make a complaint.
Me - Then should I put out a press release for people who watched the movie to make a complaint if they didn't like the experience.
The person - That's unfair.
Me- How is that? Well then don't hold me being the only complainant against me.
The person -we are not.
Me- Then I would like to know if someone did screw up.
The person - All I am saying is the manager for the shift will come in and find out what happened and give you a ring soon.
Me- Great. Thanks.
The person - Thanks

It is now 8.00 PM and there has been no communication from their side and I am not expecting them to own up. The customer service in NZ isn't exactly hot and this is a prime example of how bad things get for customers.

I rang up United Pictured International's NZ office to complaint about the inaction from the part of the cinema theatre and the person who I was talking to was friendly and said that she would follow up the stuff with the theatre. Don't know if it will happen or not but hey I think I have done my part. If anyone reading this was at that particular advance screening then and wasn't happy with the audio then please do ring up Village cinema and place your complaint otherwise they will keep playing the audience for fools plus it is a disservice to the film itself.

Anyway bye for now.
Amit

posted by Amit @ 7:07 PM